Privacy policy

Privacy Statement

tucasa business apartments assists employees of companies and other organizations who move to Belgium. In doing so, it processes personal data. tucasa business apartments processes personal data with due care and following the law. This means that your personal information will be kept confidential and will only be used for communications you request related to the services provided by tucasa business apartments. We would like to provide the following information about this.


1. Data Controller

The data controller who is responsible for the processing of personal data is Upstream solutions BVBA, Markvlietstraat 1A, 8340 Moerkerke, Belgium.


2. What personal data & source

tucasa business apartments processes the following personal data:

  • Name, (temporarily) address and place of residence, e-mail, telephone;
  • Gender, nationality, marital status, family members;

Other information that is necessary in view of the services to be provided by us, such as the employer, commencement of employment, date of relocation, accommodation requirements, information about pets, statement of employer, bank account number.

We generally obtain your personal data directly from you or via your employer. In some instances, tucasa business apartments will collect and aggregate data using cookies. For further details please see point 4.


3. The purpose and legal basis of the data processing

tucasa business apartments processes personal data for the following purposes:

  • Home search and entering into lease agreements;
  • Support with moving;
  • Arranging services and facilities such as cleaning services, general;
  • Providing service updates and information;
  • The handling of complaints and disputes;
  • Obtaining feedback about our services;
  • Analyzing and monitoring website use;
  • Archiving purposes;

Compliance with legal obligations.

The legal basis for the processing is that the processing is necessary for the performance or the entering into of a contract between us and you, for the compliance with legal obligations and the representation of legitimate interests of tucasa business apartments and the users of our services. These legitimate interests include the ability for us to offer our services and the ability for expats and their employers to use them.


4. Cookies

Our website uses cookies. By using this website and agreeing to our privacy policy, you consent to tucasa business apartments’ use of cookies. Cookies are files sent by web servers to web browsers and stored by web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. On our website, we track general visitors’ information, including the IP-address of your computer and the details send along with your browser. These details are used for visitation analysis and clicking behaviour on our website. This helps us improve our website usability. As all the information that we gather, this information will be anonymized as far as reasonably possible and is not shared with third parties. The permission can be withdrawn at any time.


5. Google Analytics

To assess the web traffic to our website and how effective our online campaigns are, we use Google Analytics. The information we process including your IP-address is processed and stored by Google in the United States. tucasa business apartments has not permitted Google to use processed Analytics-information for other Google services. Read Google’s privacy policy for more information.


6. Microsoft Office 365

We use Microsoft Office 365. All the data is stored in one or more data centre locations within the European Union. Read more about the protection and privacy policies of Microsoft.


7. Recipients of personal data

We only share your personal data with third parties if this is necessary for the performance of our services. In that context, for example, data can be shared with:

  • Real estate agents, landlords;
  • Relevant government agencies, when legally obliged;
  • Your employer;

Other third parties, if tucasa business apartments is obliged to do so based on a legal obligation or court order.

Any information you provide will not be used for commercial purposes and will not be sold to third parties.


8. Transfer of personal data outside the European Union

We will not transfer your personal data outside the European Union, unless this is necessary for the performance of our services, for example because we support you in moving to or from the country in question. In such cases – insofar as the country concerned does not have an adequate level of protection as referred to in Article 45 of GDPR – the transfer will take place based on appropriate safeguards as referred to in Article 46 of GDPR, or following one of the conditions referred to in Article 49 of GDPR, if for example, the transfer is necessary for an agreement between you and tucasa business apartments, or for the performance of an agreement concluded in your interest between tucasa business apartments and a third party, for example your employer, or because you have agreed to the transfer.


9. Retention of personal data

We do not store your data for longer than necessary for the purposes mentioned under 3. Any data will be deleted no later than 5 years after the end of our assignment unless the data must be retained for a longer period in connection with a legal obligation.


10. Security Measures

tucasa business apartments is acting in compliance to GDPR and will take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that is administrated by us. Our security measures are, according to technological progress, constantly being reviewed and improved.


11. Your rights

You have the right to request tucasa business apartments to access your personal data. If the information is incorrect, incomplete or irrelevant, you have the right to request rectification. You also have the right to object to the processing and to request tucasa business apartments to delete the data.

Insofar as the processing is based on your consent, you have the right to withdraw the permission at any time. Withdrawal does not affect the lawfulness of the processing based on the consent before it is withdrawn.

If you wish to make use of your aforementioned rights, please contact tucasa business apartments by letter or e-mail using the contact details provided on the website. tucasa business apartments will decide on your request within four weeks.

You also have the right to complain with the supervisory authority. The competent supervisory authority is De Gegevensbeschermingsautoriteit (GBA) (


12. Contact

For questions or comments about the processing of your personal data, and to exercise your above-mentioned rights, please contact tucasa business apartments via:


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